Alerts - Overview
Alerts let people know, automatically, when there have been changes that they should know about or there are matters that need their attention.
Phrontex can create a notification for any action that modifies content, such as creating, editing, or approving content, or posting a comment.
Users receive notifications as entries in the Alerts list on the user drop-down and, optionally, in an email.
- Let everybody know when a policy has been added or updated.
- Let people know of any change to a page that includes a reference to their position.
- Notify managers that content for which they are accountable is due for review. There is often a policy requirement — and in some cases a legal requirement — that some types of content be reviewed annually. This form of notification helps meet that requirement.
- Notify a senior manager that content is overdue for review.
- If you have a register of items with date values (such as permits or contracts with renewal dates), notify the accountable manager when the item is coming due or a more senior manager if the item is overdue.
Types of Alerts
There are really three types of alert: activity, scheduled and warnings.
Activity Alerts (Immediate)
A sub-set of items from the activity log.
Scheduled Alerts (Delayed)
These are delayed notifications, such as if a page has not been reviewed within a year. This would set up as a regular alert with a one-year delay from the last update. If the page gets updated, the alert will be pushed out to a year from the latest update.
Warnings - based on custom dates
Page types can be configured with one or more date fields. For example, a contract or lease would have an end date.
You can use Phrontex to alert someone in advance or after this date. For example, six months before a lease expiry, alert the property manager.