In a practical sense, managing an organization means doing these things —

  1. Deciding how the organization will achieve its objectives.
  2. Coordinating your decisions with those of your colleagues.
  3. Telling people what is expected of them.
  4. Making sure the organization’s activities are safe, legal, and consistent with policy.

These are the core knowledge management tasks. The purpose of Phrontex is to make these tasks easier.

The following guidelines set out some approaches you may find useful in dealing with common knowledge management problems.

Design the knowledge map

Your initial Phrontex system follows a content structure (organization, governance, policies, procedures, etc) that works well for most organizations and is, at least, a reasonable starting point. You might want a more sophisticated knowledge map if your organization has complexities like different sets of procedures or compliance requirements for different groups of users, for example if you have distinct operations in different jurisdictions.

Define your knowledge management system

If you’re just starting out or your management team is small and your management style relatively informal, you probably don’t need to worry about controlling your knowledge management system itself: the knowledge management policy included in your initial system may be all you need. If your organization is large or you must meet  stringent compliance requirements with personal liabilities for your directors and executives, you might want stricter accountability for the control and audit of your knowledge assets.

Deal with legacy documentation

Build the governance framework

Meet a compliance requirement

  • ISO 9001
  • ISO 14001
  • ISO 27000
  • WorkCover (Australia)
  • Financial services legislation (Australia)

Business process engineering

Preparing for divestment or succession

Mergers and acquisitions

Greenfield documentation

Object-oriented business design